PKR365 Privacy Policy — Your Data, Your Rights

1Introduction

PKR365 is committed to protecting the privacy of every player who uses the platform. We understand that when you provide us with your personal information — your name, mobile number, financial details and betting history — you are placing trust in us to handle it responsibly. We take that responsibility seriously.

This Policy applies to all personal data collected through the PKR365 website, any mobile application, live chat, email correspondence and any other channel through which you interact with PKR365. It covers data collected from registered players as well as from visitors who browse the platform without registering.

By registering on PKR365 or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the data practices described here. If you do not agree with any part of this Policy, please discontinue use of the platform and request account closure as described in our Terms and Conditions.

We review and update this Policy regularly. The most current version is always available on this page, and the "Last Updated" date at the top reflects the most recent revision. For major changes, we will notify you directly via your registered email address.

2Data We Collect

PKR365 collects personal data through several channels. The type of data collected depends on how you interact with the platform. Below is a clear breakdown of everything we may collect and the context in which it is gathered:

We do not collect raw payment card numbers or full bank account numbers at any point. Payment transactions are handled by certified third-party payment processors — Easypaisa, JazzCash, NayaPay, SadaPay and banking networks — and those processors operate under their own security and privacy frameworks.

3How We Use Your Data

Every piece of data PKR365 collects has a specific, legitimate purpose. We do not use your data in ways that go beyond what is described here. The primary purposes for which we process your personal data are:

• Account operation: Creating and maintaining your PKR365 account, verifying your identity, processing logins and managing your wallet balance.
• Transaction processing: Handling deposits, withdrawals and bonus credits accurately and in the correct amounts in Pakistani Rupees.
• Bet and game settlement: Recording your bets, calculating returns and applying winnings to your account wallet promptly and accurately.
• Fraud prevention and security: Detecting suspicious login activity, preventing duplicate accounts, monitoring for money laundering patterns and protecting the integrity of the PKR365 platform for all players.
• Regulatory compliance: Meeting our obligations under applicable anti-money-laundering (AML) and know-your-customer (KYC) requirements. This includes storing certain records for legally prescribed minimum periods even after account closure.
• Customer support: Responding to your enquiries, resolving disputes and maintaining records of resolutions for quality assurance.
• Platform improvement: Analysing aggregated usage data to identify technical issues, improve platform performance and develop new features. This analysis is always performed on anonymised or aggregated data rather than on individually identifiable records wherever possible.
• Responsible gaming: Monitoring for signs of problem gambling behaviour that may trigger outreach under our player protection commitments, and storing the specific limits you have set for your account.
• Marketing communications: Sending you relevant promotional offers and platform updates by email or SMS, only if you have opted in to receive them. You can withdraw this consent at any time from your account settings.

4Legal Basis for Processing

PKR365 processes your personal data on the following legal bases:

• Contractual necessity: Most processing is necessary to perform our contract with you — operating your account, settling bets, processing payments. Without this processing, we cannot provide the service.
• Legal obligation: Certain processing — particularly identity verification and AML record-keeping — is required by law and cannot be opted out of.
• Legitimate interests: Fraud prevention, platform security monitoring and aggregate analytics are carried out under our legitimate interest in maintaining a safe and functional platform. We apply a balancing test to confirm that these interests do not override your privacy rights.
• Consent: Marketing communications and non-essential cookies are processed only on the basis of your explicit consent, which can be withdrawn at any time without affecting your ability to use the platform.

5Data Sharing

PKR365 does not sell, rent or trade your personal data to any third party for commercial purposes. Full stop. The only circumstances under which we share your data with external parties are the following:

• Payment processors: Transaction data is shared with Easypaisa, JazzCash, NayaPay, SadaPay, banking networks and card processors solely to process your deposits and withdrawals. These parties are contractually bound to use the data only for that purpose.
• Identity verification providers: During KYC processes, identity documents may be shared with certified third-party verification services. These partners operate under strict data processing agreements with PKR365.
• Fraud prevention networks: We participate in industry fraud prevention networks to protect both PKR365 and our players from financial crime. Data shared in this context is the minimum necessary to flag or confirm suspicious patterns.
• Legal authorities: We will disclose personal data to law enforcement, regulatory bodies or courts when required to do so by applicable law or pursuant to a valid legal order. We will not disclose data beyond what is legally required and will, where permitted, notify you of such requests.
• Business successors: In the event of a merger, acquisition or sale of PKR365's business or assets, personal data may be transferred to the acquiring entity, subject to the same privacy commitments as set out in this Policy.

6Cookies & Tracking Technologies

PKR365 uses cookies and similar tracking technologies on its platform. A cookie is a small text file placed on your device by your browser when you visit the platform. We use cookies for the following purposes:

• Essential cookies: Required for the platform to function. These maintain your session, keep you logged in between pages and store your bet slip contents. They cannot be disabled without breaking core platform functionality.
• Analytics cookies: Used to measure which pages and features are most frequently used, how long players spend in different sections of the platform and where technical issues arise. These cookies use anonymised data and are aggregated before analysis. You may opt out via our cookie preference centre.
• Preference cookies: Store your platform settings, such as your preferred odds format, language preference and notification settings, so you do not have to re-enter them on each visit.
• Marketing cookies: Used only with your explicit consent to understand how you found PKR365 and to show you relevant promotional content within the platform. You can withdraw consent at any time.

You can manage your cookie preferences at any time through your browser settings or through the PKR365 cookie preference centre accessible in the platform footer. Disabling non-essential cookies will not prevent you from using any core PKR365 features.

7Data Security

PKR365 implements a comprehensive set of technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. Our security framework includes:

• 256-bit SSL/TLS encryption on all connections between your device and PKR365 servers, ensuring that data in transit cannot be intercepted.
• Encrypted data storage for all sensitive personal and financial records held on PKR365 infrastructure, using current industry-standard encryption protocols.
• Two-factor authentication (2FA) available to all account holders and mandatory for accounts that trigger elevated risk indicators.
• Access controls that restrict employee access to personal data on a strict need-to-know basis. Staff with access to personal data are bound by confidentiality obligations.
• Regular security audits conducted by independent third-party security professionals, with identified vulnerabilities addressed within defined remediation timelines.
• Automated intrusion detection systems that monitor for unusual access patterns and trigger alerts in real time.

Despite these measures, no internet-based service can guarantee absolute security. In the event of a data breach that poses a risk to your rights, PKR365 will notify affected users promptly and provide guidance on protective steps they should take.

8Data Retention

PKR365 retains your personal data for as long as is necessary for the purposes for which it was collected, subject to applicable legal retention requirements. The following general retention periods apply:

• Active account data: Retained for the duration of your account and for a minimum of 5 years following account closure, in compliance with standard financial record-keeping requirements.
• Transaction records: Retained for a minimum of 7 years following the date of each transaction, as required for financial compliance and audit purposes.
• Identity verification documents: Retained for the period required by applicable KYC regulations, typically 5 years following account closure.
• Support correspondence: Retained for 3 years following resolution of the relevant issue, to provide context in the event of related future enquiries.
• Marketing preferences and consent records: Retained until you withdraw consent, and for a period of 3 years thereafter as evidence of your consent history.
• Cookie and analytics data: Non-essential analytics data is anonymised after 13 months and is not retained as individually identifiable data beyond that point.

When data is no longer required and no legal obligation requires its retention, it is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.

9Your Rights

As a PKR365 user, you have the following rights over your personal data. All requests are handled by our dedicated data team and responded to within 30 days:

To exercise any of these rights, contact us at support@pkr365.ws with the subject line "Data Rights Request — [your PKR365 account ID]". We will verify your identity before processing any request and will respond in writing within 30 days. There is no charge for standard requests.

10Children's Privacy

PKR365 is strictly an 18+ platform. We do not knowingly collect or process personal data from any individual under the age of 18. All accounts are subject to age verification during registration, and where we discover that an account was registered by a person under 18, we will immediately close the account, return any deposited funds and delete all associated personal data except where legal obligations require us to retain specific records.

If you are a parent or guardian and believe that a person under 18 has registered on PKR365, please contact us immediately at support@pkr365.ws with the relevant account details so we can investigate and take appropriate action without delay.

11Responsible Gaming Data

PKR365 takes responsible gaming seriously. Data collected in connection with responsible gaming tools — such as deposit limits, bet limits, session reminders and self-exclusion requests — is treated with particular sensitivity:

• Responsible gaming preferences and exclusion records are stored separately from general account data and access is restricted to the minimum number of staff required to manage these tools.
• Self-exclusion data is retained for the full duration of the exclusion period plus a minimum of 5 years following the end of that period, to ensure that exclusion commitments can be honoured in the event of a subsequent registration attempt.
• Usage pattern data may be analysed by PKR365's responsible gaming team to identify behavioural indicators that may suggest a player is experiencing harm. If such indicators are identified, PKR365 may initiate contact with the player. This use of data is a player protection measure, not a commercial one.
• Responsible gaming data is never used for marketing profiling or shared with any third party outside the context of protecting the player or complying with a legal obligation.

For more information about responsible gaming tools available on PKR365, visit our Responsible Gaming page.

12Changes to This Policy

PKR365 reviews this Privacy Policy regularly and may update it to reflect changes in the platform, our data practices or applicable legal requirements. When we make material changes to this Policy — that is, changes that significantly affect how we collect or use your data — we will:

• Update the "Last Updated" date at the top of this page.
• Send a notification to your registered email address summarising the key changes.
• Display a notice on the PKR365 platform the next time you log in, directing you to the updated Policy.

Minor changes — such as formatting corrections or clarifications that do not alter the substance of our data practices — may be made without individual notification. We recommend reviewing this page periodically to stay up to date with the current version.

Your continued use of PKR365 after any update to this Policy constitutes your acceptance of the revised terms. If you disagree with a change, you may request account closure and will have your real-money balance returned to your registered payment method.

13Contact Us

If you have any questions about this Privacy Policy, want to exercise a data right, or have a concern about how PKR365 has handled your personal information, please get in touch:

• Email: support@pkr365.ws — for general privacy queries and data rights requests
• Live Chat: Available 24/7 on the PKR365 platform — for quick questions or initial guidance
• Formal Privacy Complaints: Email support@pkr365.ws with subject line "Privacy Complaint — [your PKR365 account ID]". All formal privacy complaints are acknowledged within 24 hours and resolved within 15 business days.

We take every privacy query seriously and respond in plain, straightforward language — no boilerplate, no deflection. If your query raises a genuine concern about our data practices, our team will investigate it properly and give you a direct answer.