Help Centre

PKR365 FAQ — Your Questions, Answered Clearly

Whether you are brand new to PKR365 or a regular player with a specific query, this FAQ page covers everything — registration, deposits, withdrawals, PSL betting, bonuses, live casino, responsible gaming and more. Browse by category or search for exactly what you need.

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Account & Registration

8 questions

Go to pkr365.ws/register and complete the registration form — it takes under 2 minutes. You will need your full name, a Pakistani mobile number (03XX format), an email address and a date of birth confirming you are 18 or older. After submitting the form you will receive an OTP on your mobile to verify your number. Once verified, your PKR365 account is live instantly and you can make your first deposit.

Yes. PKR365 is strictly an 18+ platform. You must be at least 18 years old to register, deposit or place any bet. Age verification is carried out on all accounts. If it is found that an account holder is under 18, the account will be closed immediately and any deposited funds returned. PKR365 takes its under-18 protection obligations seriously.

No. PKR365 permits one account per individual only. Duplicate accounts are identified through name, mobile number and device matching and will be closed. Any bonuses associated with duplicate accounts are forfeited. If you already have an existing PKR365 account that you cannot access, contact support@pkr365.ws rather than registering a new one.

Log in to your PKR365 account, go to Account Settings → Personal Details and submit a change request. Both your current and new contact details will need to be verified via OTP for security. If you no longer have access to your current registered number or email, contact our support team at support@pkr365.ws and we will guide you through a manual identity verification process to update your details.

On the PKR365 login page, click "Forgot password?" below the password field. Enter your registered mobile number or email and we will send you a reset OTP or link. The reset process takes under 2 minutes. If you do not receive the reset message within 2 minutes, check that the contact details you entered match your registration, then contact support if the issue persists.

Log in and go to Account Settings → Security → Two-Factor Authentication and toggle it on. Once activated, every login will require a one-time PIN sent to your registered mobile number in addition to your password. This adds a strong second layer of security to your PKR365 account. We recommend all players enable 2FA — it takes 30 seconds to set up and significantly protects your wallet balance.

A CNIC upload is not required to register or to make your first deposit and start playing. It is required before your first withdrawal as part of our standard Know Your Customer (KYC) process. We recommend completing KYC early — you can do it from Account Settings → Verification. It typically takes under an hour for documents to be reviewed and approved.

Before closing an account, we encourage you to consider whether a self-exclusion or cool-off period might be a better option if you are closing for wellbeing reasons. To permanently close your account, contact support@pkr365.ws with your account details and the reason for closure. Any remaining wallet balance will be returned to your registered payment method after identity verification. Account closures are processed within 24 hours.

Deposits & Payments

7 questions

The minimum deposit on PKR365 is Rs 500. There is no maximum deposit limit on standard accounts, though very large single deposits may trigger a routine anti-fraud review. All deposits are processed in Pakistani Rupees — there are no foreign exchange conversions or hidden charges on deposits made via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT bank transfer or Visa/Mastercard.

PKR365 accepts all major Pakistani payment methods: Easypaisa, JazzCash, NayaPay, SadaPay, IBFT bank transfer and Visa/Mastercard debit and credit cards. Easypaisa and JazzCash deposits are credited to your wallet instantly. IBFT and card deposits may take a few minutes to one business day depending on the bank. All payment must be from accounts registered in your own name.

Easypaisa and JazzCash deposits are credited instantly — usually within 30 seconds of your transaction being confirmed on the mobile wallet side. NayaPay and SadaPay deposits are also typically instant. IBFT bank transfers can take between 30 minutes and 1 business day depending on your bank. If a deposit has not appeared after the expected timeframe, contact support@pkr365.ws with your transaction reference number.

First, wait the expected processing time for your payment method (see above). If the deposit still has not appeared, contact our support team via live chat or email support@pkr365.ws with: your registered mobile number, the deposit amount, the payment method used, the transaction reference number from your Easypaisa or JazzCash app, and the approximate time of the transaction. We will trace and credit the deposit, typically within one hour of your report.

No. PKR365's policy is strict: all deposits must come from payment accounts registered in your own name. Third-party deposits are rejected and may trigger an account security review. This policy exists to protect you from fraud and to comply with anti-money laundering requirements. You must use your own Easypaisa, JazzCash, NayaPay, SadaPay or bank account for all transactions on PKR365.

PKR365 does not charge any deposit fees. However, your payment provider — such as your bank — may charge a transaction fee for IBFT transfers. This is your bank's fee and is not charged by PKR365. Easypaisa, JazzCash, NayaPay and SadaPay deposits to PKR365 are typically fee-free from the wallet side as well, but you should confirm with your specific wallet provider if you are unsure.

Yes. PKR365 offers daily, weekly and monthly deposit limits as part of our responsible gaming tools. Go to Account Settings → Responsible Gaming → Deposit Limits and set your preferred cap. Decreases take effect immediately. Increases take 24 hours to come into effect — this cooling-off period is intentional and designed to protect you. See the full Responsible Gaming page for more details.

Withdrawals & Payouts

6 questions

Log in to your PKR365 account and go to Wallet → Withdraw. Select your preferred withdrawal method — Easypaisa, JazzCash, NayaPay, SadaPay, IBFT or bank card — enter the amount and confirm. Easypaisa and JazzCash withdrawals are typically processed within 15 minutes. IBFT withdrawals may take up to 1 business day. Ensure your KYC verification is complete before submitting your first withdrawal request.

The minimum withdrawal on PKR365 is Rs 500, matching the minimum deposit amount. There is no maximum single withdrawal limit on standard verified accounts. For very large withdrawals, PKR365 may process the amount in multiple transfers to accommodate daily limits imposed by payment providers like Easypaisa and JazzCash.

Common reasons for withdrawal delays include: pending KYC verification (your CNIC documents have not yet been reviewed), an active bonus with unmet wagering requirements, a routine security check on large withdrawals, or a processing delay on the payment provider's side. If your withdrawal has been pending for more than 2 hours for Easypaisa/JazzCash or more than 2 business days for IBFT, contact support@pkr365.ws with your withdrawal reference number.

PKR365 does not charge withdrawal fees on standard accounts. You receive the full amount you request. Your payment provider may apply a small receiving fee depending on your account type, but this is not a PKR365 charge. If you are ever unsure why a withdrawal amount appears different from what you requested, contact our support team for a full breakdown before assuming a fee has been applied incorrectly.

Withdrawals are processed back to the same payment method used for your most recent deposit, where possible, as part of PKR365's anti-money laundering controls. If you need to withdraw to a different method — for example, you no longer have access to the original Easypaisa number — contact support@pkr365.ws. Additional identity verification will be required before an alternative method can be approved.

Yes. KYC (Know Your Customer) verification is required before your first withdrawal from PKR365. You will need to upload a clear photo or scan of your CNIC (both sides) and a brief selfie. Most verifications are reviewed and approved within an hour. We strongly recommend completing KYC as soon as you register rather than waiting until you want to withdraw — it avoids any delay when the time comes.

Sports Betting & PSL

7 questions

PKR365 covers a wide range of sports including cricket (PSL, Test matches, ODIs, T20 internationals), football, kabaddi, tennis, basketball, volleyball and more. PSL betting is the most popular section, with ball-by-ball live betting available on all HBL PSL matches. The sports betting section is updated daily with new markets and competitive odds in Pakistani Rupees.

Yes. PKR365 offers full live in-play betting on all HBL PSL matches as well as major international cricket. You can place bets on the current over, next wicket, current batsman runs, match winner and dozens of other markets while the game is in progress. Odds update ball by ball. To access live betting, log in and navigate to PSL Betting or Sports Betting.

The minimum stake on PKR365 sports betting is Rs 50 per bet. This makes it accessible for casual PSL fans who want to add a bit of excitement to the match without committing large amounts. Maximum stake limits vary by market and event and are displayed on each bet slip before you confirm your wager.

PKR365 displays odds in decimal format by default, which is the easiest to work with. Your potential return is simply: stake × odds. For example, if you bet Rs 1,000 at odds of 2.50, your total return if you win would be Rs 2,500 (Rs 1,500 profit + Rs 1,000 stake returned). You can switch to fractional or American odds in your account settings if you prefer those formats.

For matches that are abandoned before a result can be determined under DLS or other completion rules, PKR365's standard policy is to void all bets and return stakes in full to your wallet. If a match is reduced in overs due to weather but a valid result is achieved under DLS method, bets on the match winner stand and are settled on the official result. Specific market rules are detailed in the Terms and Conditions.

PKR365 offers a Cash Out feature on selected sports markets, including many PSL betting markets. Where Cash Out is available, you will see the option on your open bets during live play. The cash out value reflects the current probability of your bet winning based on the in-play position of the match. Cash out is not available on all markets — check your open bet slip during the match for availability.

To build an accumulator on PKR365, simply add multiple selections to your bet slip by clicking each one. Once 2 or more selections are added, your bet slip will automatically show the parlay/accumulator option with the combined odds displayed. Minimum 2 selections for a parlay, maximum depends on the markets selected. All legs must win for the accumulator to return a payout. Accumulators across PSL markets are available and can significantly multiply your potential return.

Live Casino & Slots

6 questions

PKR365's live casino includes baccarat, roulette, blackjack, teen patti, andar bahar, dragon tiger, sic bo and game show style titles. All tables are streamed in HD from real studio environments with live dealers. Tables are open 24 hours a day with multiple variants and stake levels — minimum bets start from Rs 50 on many tables, with high-stakes VIP tables also available for experienced players.

All slot games on PKR365 use certified Random Number Generator (RNG) technology, which means every spin outcome is completely random and cannot be predicted or manipulated. The Return to Player (RTP) percentage for each slot title — typically between 92% and 97% — is published in the game information panel within the game itself. RTP is a long-run statistical measure and does not guarantee specific results on any individual session.

Minimum bets on jackpot slots at PKR365 start from as low as Rs 10 per spin on many titles. Progressive jackpot slots typically require a minimum stake to be eligible for the jackpot prize pool — this is displayed clearly in the game rules before you spin. You can always view the bet range for any slot by clicking the information (ℹ) icon within the game before placing any money.

PKR365's fishing games are interactive shooting-style arcade games where you aim and fire at fish swimming across the screen. Different fish carry different point values and prizes. You spend bullets (which cost PKR from your wallet) and earn payouts based on the fish you successfully catch. Bigger, rarer fish carry higher prizes. Tournament versions with prize pools are also available, running on hourly or daily cycles.

Virtual sports on PKR365 are computer-simulated versions of real sports — cricket, football, horse racing and more — where outcomes are determined by a certified RNG. Matches run every few minutes 24/7, so you never have to wait for a real match to be scheduled. You bet on the virtual match result, top scorer or other markets just as you would with a real fixture. Stakes and odds work identically to real sports betting.

Many PKR365 slot titles offer a free-play demo mode that you can try before wagering real PKR. Look for the "Try for Free" or "Demo" option on the game thumbnail. Live casino games do not have a demo mode as they involve real dealers and real-time streams. We recommend trying the demo mode on any new slot title to understand the mechanics and features before committing real money.

Bonuses & Promotions

5 questions

PKR365 offers a welcome bonus on your first deposit. The specific bonus percentage and maximum amount are displayed on the registration page and in the Promotions section of your account. Minimum deposit to claim the welcome bonus is Rs 500. All bonuses are subject to wagering requirements — please read the full terms in the Terms and Conditions before claiming.

A wagering requirement means you need to bet a certain multiple of the bonus amount before it can be withdrawn as real cash. For example, a 10x wagering requirement on a Rs 1,000 bonus means you must place bets totalling Rs 10,000 before the bonus converts to withdrawable cash. The specific wagering requirement for each bonus is stated clearly in the offer terms. Bonus funds and real funds are tracked separately in your wallet.

Log in and visit the Refer a Friend page to get your unique referral link or code. Share it with friends in Pakistan. When a friend registers using your link and makes their qualifying first deposit, both you and your friend receive a bonus credited to your PKR365 wallets. There is no cap on how many friends you can refer. Refer-a-friend bonuses are credited in PKR and have their own set of terms detailed on the referral page.

Bonuses can be cancelled for several reasons: the bonus expired before wagering requirements were met, a withdrawal was made before the requirements were fulfilled, the account was found to be in breach of the bonus terms, or a duplicate account was detected. If you believe a bonus was removed in error, contact support@pkr365.ws with your account details and the name of the specific bonus — our team will investigate and provide a full explanation.

No. Bonuses must meet the wagering requirement before they can be withdrawn. If you request a withdrawal while a bonus is still active and wagering requirements have not been met, the bonus will be forfeited — only your real cash balance will be processed. To avoid forfeiting a bonus, either complete the wagering requirement first or contact support to have the bonus removed before requesting a withdrawal of your deposit.

Responsible Gaming

4 questions

Contact our support team at support@pkr365.ws or via live chat and request self-exclusion. Options are available for 1 month, 3 months, 6 months, 1 year or permanently. Exclusion takes effect within one hour of your confirmed request and cannot be reversed before the full period has elapsed. During exclusion you cannot log in, deposit or place bets. Your remaining balance will be returned to your registered payment method. See the full Responsible Gaming page for all available tools.

Yes. PKR365 offers a cool-off / short break tool with durations of 24 hours, 48 hours, 1 week or 1 month. During the break your account is suspended — you cannot log in or place bets. Once the period expires, your account automatically reactivates. Cool-off periods cannot be cancelled early. Activate this from Account Settings → Responsible Gaming or by contacting support.

The first step is to use PKR365's built-in tools — deposit limits, session reminders, cool-off or self-exclusion. These are all available free of charge and activate immediately. If gaming is affecting your relationships, finances or mental health, please consider talking to someone you trust. PKR365's support team at support@pkr365.ws can also guide you through setting up account protections and point you to further resources. Your wellbeing matters more than any bet.

PKR365 offers deposit limits, loss limits and stake limits. Log in, go to Account Settings → Responsible Gaming and configure any combination of these. Deposit limits cap how much you can add to your wallet per day/week/month. Loss limits stop play once you have lost a defined amount. Stake limits restrict the maximum bet per round or wager. All limit reductions take effect immediately. Visit Responsible Gaming for the full breakdown.

Technical & Platform

5 questions

PKR365 runs fully in your mobile browser — no app download is required. The platform is optimised for Chrome, Firefox and Safari on both Android and iOS. Simply visit pkr365.ws on your phone browser. For quick one-tap access, add the site to your home screen: on Android via Chrome's three-dot menu → "Add to Home Screen"; on iPhone via Safari's share button → "Add to Home Screen". This gives you an app-like experience without any download.

First, check your mobile data or Wi-Fi signal — slow loading is most often caused by a weak connection rather than the platform itself. If your connection is fine, try clearing your browser cache and cookies (Settings → Browser → Clear Browsing Data) and reload. If the issue persists, try a different browser. PKR365 is fully tested on Chrome and Firefox for Android and Safari for iOS. Contact support@pkr365.ws if problems continue.

Game loading issues are usually caused by one of the following: a slow or unstable internet connection, an outdated browser version, a browser extension blocking content (such as an ad blocker), or temporary platform maintenance. Try: switching to mobile data if on Wi-Fi, updating your browser, disabling browser extensions, or waiting 5 minutes and retrying. If a specific game consistently fails to load, report it to support@pkr365.ws with the game name and your device type.

Yes. PKR365 works on all desktop and laptop browsers — Chrome, Firefox, Edge and Safari. The full platform is available on larger screens and adapts automatically to desktop layout. Your account, wallet and bet history are synchronised across all devices in real time. Log in on your phone, make a bet, and it will show up immediately when you check on your laptop. No separate account is needed for desktop access.

PKR365 support is available 24 hours a day, 7 days a week. You can reach us by: Live Chat — click the chat icon on any PKR365 page for instant responses; Email — support@pkr365.ws for detailed queries or document submissions (typically answered within 1 hour). When contacting support about account-specific issues, please have your registered mobile number or email address ready to help us verify your identity quickly.
Why Players Choose Us

Six Things That Make PKR365 Pakistan's Go-To Betting Platform

These are the real reasons players across Pakistan keep coming back to PKR365 — practical features that make a genuine difference to your daily gaming experience.

Easypaisa & JazzCash Deposits

Deposit from Rs 500 using the payment apps every Pakistani player already has on their phone. Easypaisa and JazzCash deposits are credited to your PKR365 wallet in under 30 seconds, around the clock.

Best PSL Betting in Pakistan

Ball-by-ball live betting on all HBL PSL matches with dozens of markets — match winner, top batsman, sixes, overs betting and more. Odds update in real time throughout the innings.

24/7 Live Support

Our support team answers live chat and email queries any time of day or night. We aim to respond to live chat within 2 minutes and email within 1 hour. No bots, no scripted responses — real people who know the platform.

Secure, Encrypted Platform

Every PKR365 session is protected with 256-bit SSL encryption. Your payment details, personal data and wallet balance are secured to banking-standard security protocols at all times.

100% Pakistani Rupees

Your PKR365 wallet operates entirely in PKR. No foreign exchange conversion, no hidden currency charges, no surprises. Every deposit, bet and withdrawal is in the currency you use every day.

Responsible Gaming Tools

Deposit limits, session reminders, cool-off periods and self-exclusion — all free, all instant, all on your terms. PKR365 is committed to keeping gaming enjoyable and within control for every player.

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About This FAQ

Why We Built This FAQ and How to Get the Most From It

Since PKR365 launched, our support team has received thousands of questions from players across Pakistan — from Karachi and Lahore to Peshawar, Quetta and everywhere in between. Over time, patterns emerged. The same questions kept coming up — about deposits via Easypaisa, about how PSL live betting works, about what happens when a match is rained off, about withdrawal times and KYC requirements.

We built this FAQ to answer those questions clearly, honestly and in plain English — the way we would explain it to a friend. No legal jargon, no deliberately vague language. If something is unclear or if you find a question we have not covered, email us at support@pkr365.ws and we will add it.

The FAQ is organised into eight categories covering the most common topics: account and registration, deposits, withdrawals, sports betting and PSL, live casino and slots, bonuses, responsible gaming and technical issues. Use the search bar at the top to jump straight to a specific question, or browse by category using the filter pills.

Something missing? If your specific question is not covered here, our support team at support@pkr365.ws is available 24/7 and will give you a direct, honest answer within the hour. We update this FAQ regularly based on new questions received.

Deposits & Payouts

The Straight Facts About Money on PKR365

One of the most common areas of confusion for new PKR365 players relates to deposits and withdrawals — how fast they are, what is required and whether there are any catches. Here is the plain-language version.

Deposits via Easypaisa and JazzCash are instant — once your mobile wallet transaction is confirmed on your phone, the funds appear in your PKR365 wallet within seconds. There are no fees charged by PKR365 on deposits. The minimum is Rs 500. You can deposit as many times as you like during a session.

Withdrawals back to Easypaisa or JazzCash are processed within 15 minutes in normal circumstances. The only hard requirement before your first withdrawal is completing KYC — uploading a clear photo of your CNIC (front and back) and a brief selfie through your account verification section. Once KYC is approved, which typically takes under an hour, your withdrawals process without delay for all future requests.

The most common reason for a withdrawal being held up is an active bonus with unmet wagering requirements. If you have a bonus balance, check the wagering progress in your account before requesting a withdrawal — or contact support to have the bonus removed if you prefer to withdraw your real cash balance without completing the wagering.

Pro tip: Complete your KYC verification the same day you register on PKR365 — before you even make your first deposit. It takes 5 minutes and means there will be no verification delay at all when you want to withdraw your first winnings.

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PSL Betting Guide

PSL Betting on PKR365 — What You Need to Know

PKR365 is the most popular destination for PSL betting among Pakistani players for a straightforward reason: we cover every single HBL PSL match with a fuller set of markets than most platforms, and our in-play odds are updated ball by ball rather than over by over.

Pre-match markets open several days before the fixture and cover the obvious bets — match winner, top run scorer, top wicket taker — as well as less common but entertaining markets like method of first dismissal, number of wides, and first wicket partnership runs. These markets attract a lot of attention from serious PSL followers who do their research and back specific players in specific conditions.

Live betting during a PSL match is where PKR365 really stands out for Pakistani players. From the first ball, you can bet on the score at the end of the current over, whether the next ball will be a boundary, how many runs the next wicket partnership will score, and dozens of other moment-to-moment markets. The odds shift with every delivery, which means sharp bettors who are watching the game carefully can find value throughout the innings.

Minimum PSL bet is Rs 50. All PSL bets are settled according to the official PCB result. For questions about specific PSL markets or settlement rules, see the Betting FAQ section above or contact our support team.

Get Support

Didn't Find Your Answer? Contact PKR365 Support

Our team is online around the clock. Whatever your question — account, payment, game rules, bonus terms — we will give you a straight answer fast.

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The quickest way to get help on PKR365. Our live chat support agents typically respond within 2 minutes, 24 hours a day, 7 days a week.

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Email Support

For account queries, document submissions or anything that needs a detailed written response. We aim to reply within 1 hour of receiving your email.

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Ready to Play? Join PKR365 in Two Minutes

Registration is free, deposits start from Rs 500 via Easypaisa and JazzCash, and today's PSL odds are live and waiting. Create your PKR365 account now.

18+ only. Responsible gaming tools available at any time. Gaming involves financial risk.